Shipping and Delivery:
 
FREE SHIPPING OF ORDERS OVER $100!
How are shipping rates calculated?
 I have groupings of medium, or small items  and canvases.  You only get charged once per grouping, for example you can buy as many jewelry pieces as you like and you will only be charged one shipping fee for the lot of small items. For large items, the shipping is included in the price. If I have the item in stock I package it and ship it within 24hrs of the order. If I have to make the order it can take up to a week to finish and ship as some items need to be dried or cured fully before being shipped.
 
For T-shirts and hoodies, shipping rates are taken from the print-on-demand and drop-shipping company that Creations By Crowefire works with. Shipping rates vary based on the product and the location to which the product will be shipped. Where large companies can offer free shipping having low-cost bulk orders, wholesale purchases, and their own shipping and receiving warehouses, smaller businesses like Creations By Crowefire cannot get by covering shipping costs for the customer on small orders. If you have any questions or inquiries about shipping please do not hesitate to reach out to support at info@creationsbycrowefire.com.



When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
●Canada and USA: 3–4 business days
● Europe: 6–8 business days
● Australia and New Zealand: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Please be patient covid 19 measures may cause delays in assembly and shipping.  All shipments are able to be tracked. Back-end staff works diligently to ensure quality products are received within the estimated shipping time.

Where will my order ship from?
For Clothing orders we work with an on-demand order fulfillment company with facilities worldwide. Artwork orders ships from Ottawa, Canada.

Will I be charged customs for my order?
In most cases no, however, an additional customs and tax fee can occur on international orders. This fee is not in Creations By Crowefire's control and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Inquire your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please feel free to email support at info@creationsbycrowefire.com with your order number and we will get back to you promptly with a response. If you did find a mistake in your delivery address, that is okay things happen, we can send you a replacement order, but  unfortunately shipping will be at your own cost.